Race Party Decorations Return Policy

You can return an item for any reason, we want you to be 100% satisfied with your purchase. We will be glad to replace the item, exchange it for new merchandise, or issue a full refund for merchandise only, (shipping cost are non refundable). Products may be returned for replacement or refund as follows.

• You must contact us within 14 days of your delivery date for you to obtain a refund.  You may email us at info@RacePartyDecorations.com or call us at (336) 991-6937 to inform us of your return.

• Returned items will only be accepted in their original, unopened packaging. All returns should be sent via , FedEx, USPS , UPS or any other courier that issues a tracking number. It is also a good idea for you to insure the package for its content value if you choose. 

• For quality control, please advise us what items you are returning and the reason for returning.

• NO REFUND WILL BE GIVEN FOR RETURNS WITHOUT PRIOR APPROVAL.

• AUTHORIZED RETURNS ARE SUBJECT TO A 15% RESTOCKING CHARGE. The Restocking charge will be subtracted from your refund.

• A 50% HANDLING CHARGE WILL APPLY TO ANY UNAUTHORIZED RETURNS.

• DAMAGE OR SHORTAGE CLAIMS MUST BE REPORTED WITHIN (10) TEN DAYS OF RECEIPT OF THE MERCHANDISE.

• You are responsible for return shipping costs of all returns which were not a result of an error on our part and/or of us missing a specified delivery date because of our negligence.   Note: We are not responsible for missed delivery dates due to the carrier we use or the shipping option you choose. Once we ship the package we can not guarantee the timely delivery of your order unless you pay for USPS Express mail guaranty or a FedEx Express service (i.e. overnight, 2-day, or 3 day Express Saver).  FedEx Ground, USPS Priority Mail and USPS First Class mail are not guaranteed services, delivery times are estimates only.

• We are also not responsible for acts of God or mother nature which cause a delay in mail delivery.

•  International USPS Express mail and USPS Priority mail are not guaranteed, estimated delivery times are just estimates.  If you need a Guaranty you need to choose Global Express International.